Changelog

Product updates, improvements, and fixes

Oct 6, 2026
Web Chat for in-app agent conversations
Embed a Novu Connect agent in your React application while Novu handles live delivery, history, approvals, and conversation state.
Authors:
Adam C., Victor Y.
- New Feature
- Agent Communication
Web Chat is now available in open beta on Novu Connect. It gives your agent an in-app channel, so users can start and continue a conversation inside your product instead of moving to Slack, Microsoft Teams, WhatsApp, Telegram, or email.
The React client is headless. You build the message list, composer, and layout that fit your product. Novu manages the live connection, conversation history, agent-run state, tool approvals, and activity visible in the Dashboard.
Read more: Web Chat for in-app agent conversations
Sept 15, 2026
Manage agents and conversations through the Novu MCP server
Create and update agents, connect channels, and inspect conversation activity from any MCP-compatible AI tool.
Authors:
Nikita G., Victor Y.
Agent and conversation tools are now available on the Novu MCP server. You can manage the conversational side of Novu from the same AI tool you use to create workflows, inspect subscribers, and troubleshoot notification delivery.
Ask your assistant to create or update an agent, connect a channel, list recent conversations, or inspect the activity timeline for a specific thread. Together with the existing workflow tools, you can also assign agents to existing workflows without switching between your editor and the Novu Dashboard.
Read more: Manage agents and conversations through the Novu MCP server
Sept 2, 2026
Agent-Assigned Workflows
Turn a workflow notification into the first turn of an agent conversation, with the original message and trigger payload already in context.
Authors:
Nikita G., Victor Y.
- Agent Communication
- New Feature
You can now assign an agent to a workflow from the Novu Dashboard. Workflow messages are sent through the agent's connected channels, and when a subscriber replies, Novu routes the reply to that agent with the originating workflow, message, and trigger payload already in context.
This closes the gap between notifications and conversations. A workflow can send “Your order has shipped,” the subscriber can reply “Can I change the delivery address?”, and the agent receives the order data from the original trigger without a separate correlation layer in your application.
Read more: Agent-Assigned Workflows
Aug 28, 2026
Provider content overrides in the Dashboard
Save provider-native JSON on Chat and Tool workflow steps, then version and promote it with the rest of the workflow.
Authors:
George D., Victor Y.
Provider content overrides can now be configured directly in the Novu Dashboard. Use them when a workflow needs fields from a provider's native API that the shared step editor does not expose, such as Slack Block Kit, WhatsApp templates, or PagerDuty incident fields.
Previously, these payloads had to be added to every trigger() call in application code. You can now save the JSON once on the workflow step. It applies to every trigger and moves from development to production with the workflow.
Read more: Provider content overrides in the Dashboard
Aug 26, 2026
Rich chat editor for workflow Chat steps
Build structured chat notifications with text, images, lists, link buttons, variables, and provider-aware previews from the workflow editor.
Authors:
Paweł T., Victor Y.
Workflow Chat steps now include a visual block editor. Instead of limiting every workflow-sent chat notification to one text body, you can compose structured messages for approvals, reports, summaries, prompts, and calls to action from the Dashboard.
Novu converts the shared message into a provider-specific format at delivery time. You author the content once, then inspect how it may appear on each chat provider connected to the environment.
Read more: Rich chat editor for workflow Chat steps
Aug 21, 2026
Tool steps for on-call services and webhooks
Send workflow notifications to subscriber-specific PagerDuty, Opsgenie, Grafana IRM/OnCall, or custom HTTP endpoints through a first-class Tool channel.
Authors:
George D., Victor Y.
Tool is now a first-class channel in Novu workflows, alongside Email, SMS, Chat, and Push. Add a Tool step when a notification needs to create an on-call alert or reach an HTTP endpoint instead of a person-facing messaging channel.
The first Tool providers are PagerDuty, Opsgenie, Grafana, and Tool Webhook.
Read more: Tool steps for on-call services and webhooks