LottieFiles Streamlined Their Notification Infrastructure With Novu

LottieFiles is the leading platform for creating, previewing, and sharing lightweight animations using the Lottie format. Millions of designers and developers rely on it to bring their digital products to life. As their ecosystem grew, with teams collaborating across time zones and workflows, timely and reliable notifications became critical to maintaining creative momentum. From publishing animations to collaborating in teams, communication needed to be fast, structured, and dependable.

Before using Novu, LottieFiles managed notifications through a patchwork of internal tools and custom scripts. Their alert system was unreliable and costly to maintain. The main challenges included:

• Fragmented logic across tools
  Notification flows were spread between internal services, Zapier automations, and one-off Slack bots.
• High maintenance overhead
  Notification flows were spread between internal services, Zapier automations, and one-off Slack bots.
• Inconsistent delivery
  Alerts sometimes failed or arrived late, leaving teams out of sync during publishing or collaboration workflows.
• Limited visibility and control
  There was no unified view of notification flows, making it difficult to debug issues or iterate quickly.

By switching to Novu Cloud, LottieFiles centralized their entire notification system. Now, all alerts run through a single visual workflow, integrated with Slack, email, and webhooks, from animation uploads to team activity. Product teams can create and adjust flows without developer intervention, and engineering no longer wastes hours debugging brittle scripts. The result: faster shipping cycles, happier users, and a clear roadmap to scale notification logic further, including role-based alerts and external partner integrations.