Veritext Accelerates Email and In-app Notification Delivery with Novu
- About
- Legal tech platform for remote proceedings and case management
- Industry
- Legal Tech
- Channels
- Email, Inbox
Novu is already working successfully across multiple teams
Jared Millman— Software Engineer
Key Challenges
- Legacy systems reliant on manual processes (e.g., stored procedures, mail queues)
- High volume of scheduled emails with complex logic
- Difficulty scaling in-app notifications across multiple apps
Novu Solution
- Centralized platform for email and in-app notifications
- Developer-friendly API with customizable workflows
- Rapid deployment with support responsiveness
Veritext, a leader in legal technology, manages high-volume communications for services like court scheduling, document sharing, and Zoom-based proceedings. As part of a broader modernization effort, the engineering team looked to streamline how notifications, particularly emails and in-app alerts, were handled across multiple applications.
Previously, notification delivery relied on custom infrastructure built around a “mail queue” and database triggers, which required complex logic and constant maintenance. By adopting Novu, Veritext was able to replace that system with a clean code-based architecture. “It all had to do with the ability to process a ton of emails at the same time,” says Jared Millman, software engineer at Veritext. “With Novu, the notification part itself wasn’t a big deal; it just works.”
"We’re removing the need for stored procedures and triggers. Now we’re doing everything through code, and Novu is a big part of that."
In addition to simplifying the email infrastructure, Novu enabled Veritext to add in-app notifications for the first time, with minimal implementation effort. The team now uses a reusable backend wrapper to trigger Novu workflows, reducing friction for developers and speeding up feature rollout. Reliable support has also played a key role: “We had a deployment issue late at night, and Novu support jumped in right away. That kind of responsiveness really matters.”
