Vitruvi Streamlines Field-to-Office Communication with Novu’s Notification Platform
- About
- End-to-end project planning for construction teams
- Industry
- Construction tech
- Channels
- Email, Inbox
Novu’s flexibility let us handle some strange edge cases easily, and it was a lot cheaper than other options
David Buss— Technical Lead at Vitruvi Software
Key Challenges
- In-house notifications were hard-coded, manual, and inconsistent
- No centralized system for managing logic, preferences, or multi-channel delivery
- Growing demand from users for better communication across field and office teams
Novu Solution
- Easy onboarding with minimal engineering effort
- Centralized notification engine integrated with internal event tracking
- Support for multiple channels via low-code workflows
Vitruvi Software powers end-to-end project planning in the construction industry, helping teams manage everything from fieldwork to office approvals. With a user base that spans field workers and administrative teams, timely notifications are essential for everything from work order changes to payment processing.
Before Novu, Vitruvi relied on a lightweight internal system that only covered a few critical use cases. “We had basic utility methods for push and some emails, but nothing centralized,” said David Buss, Technical Lead. As their user needs expanded, especially with configurable scripts and mobile-first workflows, they realized they needed a more scalable approach.
The team evaluated multiple vendors and even considered building a new system in-house. But Novu stood out for its flexibility, EU-based data hosting (a must-have for compliance), and cost efficiency.
We’re not notification experts. It helped to have something purpose-built with support for all our channels and all our edge cases.
Vitruvi’s implementation process was fast and lean. Three engineers integrated Novu into their internal event tracking system, and now the workflows run reliably across push, in-app, and email. The impact was immediate: notifications became one of the most-used features in the product in under two months. “It had the highest uptick in usability we’ve seen in years,” David noted.
Today, notifications are embedded in the mobile app, with deep links and role-specific delivery logic. PMs submit requests, and developers onboard new workflows with minimal effort.
It just runs. That’s what we wanted. And when we do need help, the Novu team is incredibly fast and collaborative.
