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Email

Agent channel

Give your agent an email presence for detailed, asynchronous conversations.

npx novu connect --channel email

Overview

Email supports conversations that need more space, asynchronous follow-up, and a durable record. Novu Connect lets users communicate with your existing agent through email while preserving the conversation thread across replies.

How it works

Novu Connect receives inbound emails, associates replies with the correct conversation, and routes the message history to your agent. It sends the agent's response back by email with support for threaded history, rich HTML, read tracking, ordered processing, and action links for approvals or tool access.

Configure

From your agent project, run:

npx novu connect --channel email

Send a test message to the inbound email address printed by the CLI, then follow the remaining prompts to verify the connection.

Bring your agent to every conversation

Connect the agent you already built to the channels where customers and teams communicate. Novu handles channel-specific messaging, conversation context, and delivery.